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Shipping

    Shipping

 

Once payment confirmation is made, your order will be shipped out from one of our warehouses within 24-72 hours [monday - friday excluding weekends and public holidays]. Estimated shipping time for each region is as follows:

  USA :3-5 working days
  UK : 3-5 working days
  Australia : 3-5 working days
  Singapore :2-5 working days
  Hong Kong : 2-3 working days
Other countries : 5-10 working days

A tracking number will be provided and sent to you via our automated email notification system within 48 hours after your package has shipped.

Please note that depending on the items included on your purchase, your order may be split into several shipments. To minimize shipping time, your items will be shipped from any one of our warehouses that has your items in stock. We ship from Hong Kong, Thailand and our US Office [for Mexico and S. America only]. 

 

Missed Delivery

It is the customer’s responsibility to ensure that the package is successfully received upon delivery.

The customer should utilize tracking details provided by Customer Care to follow the package online so that you can plan for someone to sign for it on your behalf, or you can request to reschedule with the courier, should you anticipate that you will not be home at that time. Due to high volume of orders and daily shipments, we are unfortunately unable to track each and every order on behalf of customers.  A package not delivered in a timely manner due to “recipient not home” or “recipient unreachable” will cause the package to be automatically returned to us within a few days. This will result in a reshipment, in which it is the customer's obligation to pay for reshipment of the product.

Shipping Requirements:

 

Please NOTE- If your registered Shipping Address is different to the information linked to your Credit Card /Bank or Ns-mart member registration, you will need to leave us a note at checkout in the Comment Box / Request section.

Full details:
 
 
  1. Recipient Name
  2. Full Shipping address
  3. Contact number
  4. Special requests to courier: For example: "Please leave package at front Reception of building. Deliver between 10.00 am-11.00 am". We will endeavor to deliver at your requested time, however, availability may vary by address, country and mail courier services.
 

Customs:

 

In rare circumstances the package / delivery may be put on hold at Customs due to taxes (or other reasons) for more than 10 days.

Duty & Tax Notice- The customer is the importer of items purchased and must comply with all laws and regulations of the destination country. Orders shipped may be subject to import taxes, customs duties and fees levied by the destination’s officials upon arrival to your country. Additional charges for customs clearance must be fulfilled by the customer as Ns-Mart has no control over these charges, nor can we predict what they may add up to.  Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Please contact us directly at info@ns-mart.com if you wish to reject the package and not pay the additional taxes.
Upon receipt of your "non damaged / used" returned package we will:

1. Re-ship Package
2. Process a full refund

Note* You must officially "Reject the package" with customs and request the package be "Returned to Sender"
If you fail to officially reject the package, the local Customs or local Authority will destroy the contents and we will be unable to re-ship or refund your order.

    Return & Re-shipment*

Package / contents used or broken are NOT ACCEPTED.
Package must be returned within 30 days.

Return postage to be paid by the customer.


Note* Cost of re-delivery in some circumstances will be at the Customers own expense when :

1. Customer has provided incorrect shipping address.
2. Did not receive or pick up the package as per individual country postal requirements.
3. Wrong information was provided and resulting in non-delivery.

 

Re-shipment of  New Product Guidelines:

1. Package / contents used or broken are NOT ACCEPTED.
2. Package must be returned within 30 days.
3. Return postage to be paid by the customer.

    Refunds

Refunds will be issued if the requirements below are met.
1. Package is returned in original condition, with no damage, contents sealed, not used.
2. Refund pricing will be subject to our evaluation of the returned products and expiry date
3 Refunds are processed: on every 15th and 30th /31st of each month.
4. Individual Bank fees may apply (please check with your personal banking institute)